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Our collections representatives will be responsible to serve as the liaison between the customer and our company.
You will be in charge of following up with customers when their accounts are overdue, arranging debt repayment plans, report collection activity, and resolving any issue or query the customer may have with their account.
It will be expected to have great interpersonal skills and strong negotiation abilities to comply with the companys needs, creating a balance between maintaining a trustful relationship and ensuring timely payments.
**Responsibilities**:Attend clients regarding delinquent accounts and use skillful communication techniques and problem-solving strategies to effectively help them resolve the debt.Arrange for debt repayment or establish repayment schedules, based on customers financial situationsProcess paymentsRecord information about the financial status of customers and the status of collection effortsAnswer customer questions regarding problems with their accountsPerform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations, and other relevant informationFollow up with customers to retrieve pending informationWhat you will need100% bilingual (English & Spanish)Great communication and conversational abilityKnowledge in billing procedures and collection techniquesGreat customer service attitude (Experience in previous customer service is an advantage)Skilled in negotiations**Salary**: $4,000 MXN Net weekly income + Monthly performance ($400 dlls converted into MXN)**Benefits**: IMSS, Christmas Bonus (Aguinaldo), Vacations and 25% vacation premium**Régimen de trabajo**:Contrato a término indefinido**Salario**:Negociable**Jornada e Horario(s)**:Lun - Sáb07:00 - 18:00**Beneficios**:Otros