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**Responsibilities**:- Manage team of immigration consultants, balancing caseloads for appropriate volume and complexity- Coach and guide team on technical and complex issues throughout the immigration process- Encourage and motivate consultants to manage case volumes and client needs- Meet with clients, local authorities, and external providers to support consultant, when appropriate- May personally manage complex cases and/or high profile clients; assists with client escalations- Develop and review case process flows as needed- Monitor quality assurance of casework- Regularly complete case closure and fee audit procedures for the team- Hold regular team meetings to ensure two-way communication flow and to provide updates and other information critical to team- Participate in hiring and selection of team members- Ensure team receives full training and that there is a development plan for each team member- Complete performance evaluations and reviews with team members- Maintain close working relationship with leadership, ensuring awareness of areas such as escalations and trends, current case data, team achievements, consultant resourcing- Participate in periodic meetings with peers/managers/directors from other offices and regions to collaborate on processes, participate in audits and other operations matters as needed- Manage relationships with network partners for the region including regular meetings and annual review of performance by the network partner- Analyze data and presents as requested- Actively participate in business development, identifying and pursuing new business leads- Assist with RFPs and implementation and transition of new accounts- Evaluate and improve processes; coach team to do the same- Key participant in audit processes- Support the selection, oversight, and monitoring of external service providers- Ensure team's client invoicing is accurate and timely- Travel as required; attend client visits; represent Newland Chase as requested- Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data- Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's and Newland Chase's strong ethical culture- Stay current with immigration laws and requirements and industry best practice**Requirements**:- Bachelor of Arts or Bachelor of Science degree- 7+ years' global immigration experience- Proven success managing a team- Fluency in written and spoken English- Exceptional leadership and communication skills- Proven client service mentality and solutions-focus- Expert analytical skills- Continuous improvement mindset- Ability to present on complex topics- Ability to work in a discreet and sensitive manner**Competencies**:Ability to meet deadlines.Proficient in Microsoft Office Suite and Adobe Acrobat.Proficient with and ability to learn industry-related database and case management systems