.Technology Support Analyst IThe Company**Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?**J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.The Team and Job SummaryWe are seeking an overnight Help Desk Tier 1 Analyst to join our Information Technology team. This individual will be the first point of contact for support to our internal users, responsible for troubleshooting technology-related issues. The main tasks include handling basic technical issues, such as password resets, network connectivity, and software installation. They are responsible for providing initial support to end-users and troubleshooting simple problems.**_Overnight Shift- ****_Monday - Friday (flexibility for weekends) from 12 am - 8:00 am United States Eastern Time Zone_**Job Responsibilities- Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.- Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention.- Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of incidents and requests.- Escalate as it fits the situation to Tier II agents or as per Tier I Lead instructions.- Handle provisioning and deprovisioning activities for accounts and access, onboarding, and terminations related activities.- Comply with defined SLAs, response times, and quality guidelines.- Elaborate thorough hand-off documentation as required for other shifts´ awareness.Required Qualifications- You must have a minimum of 2 to 3 years of experience in a direct end-user support role.- This position requires a highly motivated individual - you must be proactive, enthusiastic, agile, and show initiative.- Knowledge of Microsoft Office 365 (Outlook, Excel, Word)- Knowledge of Microsoft Windows 10 / Windows 11- Knowledge of Microsoft Azure- Knowledge of Cloud-based storage systems- Experience with Microsoft 365 Admin Center and Intune- Knowledge of Adobe Cloud products- Experience with FreshService or comparable ticket tracking systemPreferred Qualifications- Knowledge of ITIL- Bachelor's degree- Cyber Security knowledge a plusSome of the Benefits We Have IncludeJ.S. Held understands all of our employees are people and sometimes life needs flexibility