.**JOB DESCRIPTION****JOB DETAILS**Community Management Executive**Job Title Reports To (Job Title) **Community Manager(Remote)**JOB PURPOSE**The "Community Management Executive" is responsible for providing the Community with high level customer service and theCommunity / OA / Portfolio Manager with administrative support.The role encompasses client virtual interactions and communications as they relate to the respective portfolio. This includesOwners and building occupants, service providers for all web based and written communications for Community Management services; General Administration,Reporting and Asset Management services.At all times the Community Management Executive will represent the company in a professional and knowledgeable customer focused and service-oriented way, maintaining positive relationships with all Owners and Residents.**JOB DIMENSIONS****Internal / External****Community Operations Financial****Customers**End-customer management Service provider team to Routine financial queries Internal liaison within VA meet customer request and Global and with the Client resolve complaints (HOA Manager)**PRINCIPAL ACCOUNTABILITIES****COMMUNITY / CUSTOMER MANAGEMENT**2. Ensure timely communications with customers via established channels.3. Assist to resolve customer complaints and contain escalations.4. Keep records of interactions and transactions of customers, keep records of customer complaints, inquiries, and comments.5. Assist Owners in providing service charges statement of accounts, invoices, and receipts. Provide information and clarifications on service charges queries and complaints.6. Issue various communication, notices, newsletters etc. to the community.7. Assist with maintaining an updated customer database.8. Assist and processes unit resale requests in accordance with Authority and company requirements.9. Ensure owners' records and documents are saved in the system.**OPERATIONS**1. Provide remote secretarial and administrative support to the Community/OA/Portfolio Manager and Homeowner Association including: a. Organize, prepare, and distribute documents including agendas, meeting minutes, reports, briefing notes, invoices, memoranda, and general correspondence. b. Ensure all meeting notices, agendas, supporting documentation and minutes are prepared and issued within the timeframes required under the applicable State and or Federal Law and as per policies adopted by the company and the HOA. c. Provide general support to the HOA Manager as a Business Unit where necessary.2. Assist with maintaining accuracy in HOA Data including details of the Roll of Owners, Insurance and Assets.3. Assist the Community Manager on administrative matters such as processing invoices for services, managing trackers for work completions and procurement of various services and goods for the HOA.**FINANCIAL**1