P2P It Support Analyst

**About AstraZeneca**:
**AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca we're dedicated to being a Great Place to Work.**:
**Job Function**:IT Support**:
**Location**:Guadalajara**:
**Job Title**:P2P IT Support Analyst**:

- ** Handle 2nd/ 3rd line support of P2P process/Coupa (technical and functional queries)**:

- ** Take ownership of issues through delivery, issue resolution, and escalation, as appropriate**:

- ** Liaise with multiple stakeholders including users, infrastructure/middleware teams, 3rd party software vendors to resolve issues and potential process improvements.**:

- ** Ensures that the IT Service Delivery Framework is adhered to by support.**:
***Mandatory skills**:

- ** In-depth knowledge of end-to-end procurement processes across Sourcing, Contracts Management, Procure-to-Pay, Supplier Performance Management and Enterprise integration with SAP.**:

- ** Ability to support and manage incidents/tickets queue, requests, changes, or defects for Ariba On-Demand**:

- ** Understanding of incident, problem, change, and release management process.**:

- ** Experienced with IT Service management tools like Service Now, Remedy, or Service Manager**:

- ** Good attitude and interpersonal skills. Quick learner.**:
**Desired skill**:

- ** Familiarity with life sciences (Pharma) domain concepts, workflow and terminology**:

- ** Coupa/P2P certification**:

- ** Experience in the procurement domain**: