.Senior Engineering Manager, Application Support for Ford Pro Insure will maintain an entrepreneurial mindset while working with the FPI Engineering team in North America (NA) to understand the problem space, ideate and validate solutions, help augment the application management needs and deliver against the FPI roadmap.Senior Engineering Manager, Application Support for Ford Pro Insure will:P&C Insurance industry experienceProvide technical leadership to solve problems and remove blockers for the teams.Lead the Application Management, support and quality functions for customer facing digital products and platform services in production.Collaborate with development and business technology leaders to restore service during outages, identify mitigation strategies and plan critical maintenance with the goals to maximize uptime and productivity for Commercial customersWork closely with other stakeholders & teams across Ford Credit.This position reports to Director of NA Engineering.Key Ford Credit Organization Facts:Over 1,000 global team membersSpread across 8 locations: USA, Argentina, Brazil, United Kingdom, Spain, Germany, India, and ChinaFunctional & Technical Skills:Awareness of front end and backend software technologiesUnderstanding of cloud and digital platformsExperience with Lean and SAFe Agile methodologiesAbility to quickly learn and apply new technologies.Strong communication, collaborative skills, and the ability to teach othersProven ability to work closely with senior leadershipExcellent communication skills with the ability to adapt your communication style to the audienceAbility to work collaboratively and navigate complex decision making in a rapidly changing environmentRequired Work Experience:P&C Insurance industry experience required: supporting Insurance packaged solution application with third parties, policy lifecycle, endorsements, insurance coverage, Claims, Policies, Endorsement formsBachelor's degree in Computer Science or a closely related field of study8+ years of experience with progressive responsibilities in Production Application Support/Enhancements, Release Management and Quality functions in the Insurance industry.2+ years of experience with lightweight product development methods such as user story mapping or rapid prototyping and knowledge of Agile software methodologies applied in the Insurance industry.2+ years of software development, project management, and business management is highly desirable.2+ years of leading application support teams is highly desirable.Ability to collaborate well with software engineers, designers, and business partners regarding the Insurance industry.Previous success with ongoing support of large-scale production applications.Curious about new technologies and exhibits a strong desire to learn.Understanding of Release Management, Source Code repository management, CI/CD practices and tools (GitHub, Maven, Jenkins, etc