.Job Location: Mexico City, MEX, MexicoJob Description:Senior Engineering Manager, Application Support for Ford Pro Insure will maintain an entrepreneurial mindset while working with the FPI Engineering team in North America (NA) to understand the problem space, ideate and validate solutions, help augment the application management needs and deliver against the FPI roadmap.Senior Engineering Manager, Application Support for Ford Pro Insure will:P&C Insurance industry experienceProvide technical leadership to solve problems and remove blockers for the teams.Lead the Application Management, support and quality functions for customer facing digital products and platform services in production.Collaborate with development and business technology leaders to restore service during outages, identify mitigation strategies and plan critical maintenance with the goals to maximize uptime and productivity for Commercial customers.Work closely with other stakeholders & teams across Ford Credit.This position reports to Director of NA Engineering.Responsibilities:P&C Insurance industry (knowledge & development- support).Work closely with NA engineering team to execute against the FPI roadmap and maintain an actionable backlog of user stories/tickets for the Application Management team.Help the team and partners understand our iterative development approach and our focus on incrementally delivering value through careful and deliberate prioritization.Balance capacity with prioritized backlog items. Ensure that team determines the application update goals and has the confidence to realize them based on historical trends.Facilitate team review of proposed product or service updates/Fixes against relevant policies, standards, and principles.Ensure any escalations that come in are handled, coordinated and communicated with all impacted parties.Monitor and act on System of Delivery metrics to improve team and product/service performance.Co-ordinate with stakeholders to identify trends, help surface risks early in the process to ensure they are handled appropriately.Manage and facilitate the plan for L1-L3 support, collaborate on deployments and call rotations to ensure best possible outcomes for application deployments, upgrades and new installations.Work with cross-domain teams to identify and orchestrate dependency resolution, align on production release windows, guidelines and compliance policies.Facilitate retrospectives to ensure teams understand what is working well for them, what should be continued and improved. Ensures teams take ownership of the action items and implements them.Depending on size and complexity of project and/or account, may also be assigned to perform other duties of the project.Qualifications:Functional & Technical Skills:Awareness of front end and backend software technologies.Understanding of cloud and digital platforms.Experience with Lean and SAFe Agile methodologies