.We are currently seeking a Packaging Analyst to join our team in Mexico, México (MX-MEX), Mexico (MX).Principal Accountabilities:Design, create, and test software packages using MSI Package Builder, ensuring compatibility and adherence to organizational standards.Utilize SCCM and Intune for software distribution, application deployment, and patch management, optimizing the desktop environment.Implement and manage Microsoft Application Virtualization (App-V) for virtualized application delivery, ensuring seamless integration with end-user systems.Develop VBScript and/or PowerShell scripts to automate and streamline packaging processes, enhancing efficiency and reducing manual efforts.Collaborate with application owners, IT teams, and stakeholders to gather requirements and understand software deployment needs.Troubleshoot and resolve issues related to application packaging, working closely with support teams and end-users.Maintain an updated library of software packages, ensuring compliance with security and compliance standards.Stay informed about emerging technologies and trends in application packaging, including MSIX and APPX and evaluate their applicability to improve packaging processes.Evaluate, engineer, test, recommend, and implement secure infrastructures.Act as a resource for system escalation issues.Document platform standards and processes for ongoing operations.Gather business requirements for system design and validate recommended solutions for Change Management.Schedule and coordinate installation and maintenance of software/hardware on the network and ensure compatibility of all communications and computer hardware/software.Perform root cause analysis on failed components and implement corrective measures.Provide ongoing information to leadership, customers, and peers regarding enhancements, innovations, and solutions.Responsible for following company-specific systems engineering standards.Executive support for technical escalations.RCA for high severity issues, CRQ Deployments during weekends and holidays.On Call Support: shift for all required work and done during weekends.Provide Technical Documentation and training to L1 and Service desk.Qualifications:Official Microsoft Product Certification is a plus.Bachelor's Degree in Computer Science/Information System or equivalent knowledge is a plus.Possess 8/10 years of relevant professional experience or equivalent combination of education/experience.Proven experience as a Packaging Engineer with expertise in MSI Package Builder, SCCM, App-V, PowerShell, and VBScript.In-depth knowledge of Windows operating systems and desktop management tools.Experience with MSIX packaging and deployment.Strong scripting skills, particularly in VBScript, for automation of packaging processes.Proficiency in SCCM for software distribution, application deployment, and patch management.Familiarity with Microsoft Application Virtualization (App-V) for virtualized application delivery
