.Req ID: 279760 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Packaging Analyst to join our team in Mexico, México (MX-MEX), Mexico (MX). Principal Accountabilities:Design, create, and test software packages using MSI Package Builder, ensuring compatibility and adherence to organizational standards.Utilize SCCM and Intune for software distribution, application deployment, and patch management, optimizing the desktop environment.Implement and manage Microsoft Application Virtualization (App-V) for virtualized application delivery, ensuring seamless integration with end-user systems.Develop VBScript and/or PowerShell scripts to automate and streamline packaging processes, enhancing efficiency and reducing manual efforts.Collaborate with application owners, IT teams, and stakeholders to gather requirements and understand software deployment needs.Troubleshoot and resolve issues related to application packaging, working closely with support teams and end-users.Maintain an updated library of software packages, ensuring compliance with security and compliance standards.Stay informed about emerging technologies and trends in application packaging, including MSIX and APPX and evaluate their applicability to improve packaging processes.Evaluates, engineers, tests, recommends, and implements secure infrastructures.Acts as a resource for system escalation issues.Documents platform standards and processes for ongoing operations.Gathers business requirements for system design and validates recommended solution for Change Management.Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.Performs root cause analysis on failed components and implements corrective measures.Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.Responsible for following company specific systems engineering standards.Executive support technical escalations.RCA for high severity issue, CRQ Deployments during weekends and holidays.On Call Support: shift for all required work and done during weekends.Provide Technical Documentation and training to L1 and Service desk. Qualifications:Official Microsoft Product Certification is a plus.Bachelor's Degree in Computer Science/Information System or equivalent knowledge is plus.Possess 8/10 years of relevant professional experience or equivalent combination of education/experience.Proven experience as a Packaging Engineer with expertise in MSI Package Builder, SCCM, App-V, PowerShell, and VBScript.In-depth knowledge of Windows operating systems and desktop management tools.Experience with MSIX packaging and deployment
