Are you looking for an opportunity to join a highly-regarded IT development firm?**What You'll Do**- Documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system for Latin American Dealers.- Communicating efficiently with other staff as needed to handle requests from Latin American customers.- Utilizing internal systems to further education as well as attempt to replicate the software behavior that the customer may experience.- Engaging team members for assistance and escalating to management when necessary.- Working daily with customers to provide them with information on the scope of support and training regarding the products and services to ensure their satisfaction.- Ability to travel once a month to provide support and training services to the client in Mexico City.- Providing written translation between Spanish and English for all the above communications with the customer.**What You Have****Must Have**:- **3+ years of experience in customer support or a related field, preferably in the software industry.**:- Strong phone contact handling skills and active listening abilities.- Excellent communication and presentation skills.- Ability to multitask, prioritize, and manage time effectively.- Experience in business analysis of software products is a plus- **Familiarity with Zoho Helpdesk, Slack, Gmail, TeamViewer, and MS Remotdesktop.**:- Familiarity with ticketing systems and customer support software.- Experience working with SQL SSMS is a plus.- Patience, empathy, and a genuinely customer-oriented attitude.- Technical proficiency and ability to learn new software and systems.- Fluent in Spanish and English, both written and spoken.- **Willingness to provide support on-site in Mexico City once a month.****What You'll Gain**- Competitive salary with regular revisions.- Many excellent programs and benefits.- In-house IT and English training and certifications.- Flexible work environment.- International team with opportunities to work abroad.**Job Type**: Part-timeApplication Question(s):- Are you willing to work onsite in Mexico City once a month?**Experience**:- Customer Support: 3 years (required)- Zoho Helpdesk: 2 years (required)- TeamViewer: 2 years (required)**Language**:- English (required)
