Part Time Representative, Premium Guest Services - Mexico MEX
Posting Start Date: 8/21/24
Location: Benito Juarez Intl Apt (MEX-TRML)
Please make sure you have the legal right to work and live in Mexico, prior to applying to this position. The possession of a US passport does not qualify for such work permit. IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Why you'll love this jobThe Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers.The role is a part of the Premium Services team within our Mexico City Airport group.What you'll doThis list is intended to reflect the current job but there may be additional essential functions that are not referenced. Management may modify the job or require other tasks to be performed whenever it is deemed appropriate. Responsibilities include comprehensive domestic and international ticketing functions, boarding pass issuance, seat assignments, managing guest needs during off-schedule operations, providing operational support, promoting Admirals Club memberships, and assisting guests in all areas of Premium Customer Services.All you'll need for successRequirement: Valid USA visa (B1/B2) Minimum Qualifications- Education & Prior Job Experience High school diploma or GEDMust be able to read, write, fluently speak and understand the English languageMust be able to secure appropriate airport authority and/or Customs security badges, if applicableActively demonstrate extraordinary customer service and customer engagement in an environment of hospitalityAbility to work under pressure and handle multiple projects concurrently while paying close attention to detail.Preferred Qualifications- Education & Prior Job Experience Excellent salesmanship and interpersonal skillsService-oriented and self-motivated with professionalismAble to attend training classes in Dallas/Fort Worth, TexasPrior customer hospitality experience strongly preferredMaintain a well-groomed and professional appearanceExcellent communication skillsPrior travel industry experience preferredPC experience preferredStrong organizational and administrative skills requiredAbility to work irregular and/or extended hours, including weekends and holidaysMust report to work on a regular and timely basisWhat you'll getFeel free to take advantage of all that American Airlines has to offer:
Travel Perks: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights.Health Benefits: On day one, you'll have access to health benefits.Wellness Programs: Our wellness programs provide you with the tools and resources you need.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.Feel free to be yourself at AmericanInclusion and diversity are the foundation of our workforce at American Airlines. Our Employee Business Resource Groups are focused on connecting our team members to our customers and communities, helping team members reach their full potential.
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Requisition ID: 74769
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