.The Frontline Partner Advocate is responsible for being the first point for contact for partner queries and obsessing over their needs while delivering a world-class engagement experience and resolving their issues quickly and completely.Shared Culture\ Soft Skills- Culture- Consultative. Great listeners, and problem solvers for each unique customer challenge.- Influential: Motivated to encourage positive customer behavior change and impact.- Empowered. Driven to explore and deliver creative and high-impact solution to enhance the customer's experience without constraints or limitations.- Inspired. Feels connected to the Microsoft mission and is passionate about helping customers get the most value from our products and services.- Resilient. Bounces back from, grows and thrives during challenges, change and adversity.- Collaborative. Shares idea and thoughts with their peers and partners to accomplish common goals.- Soft Skills- Excellent language skills (native/near native) both written and verbal in the language they support. Good basic English skills desired.- Strong active listening skills- Ability to speak and write clearly, to establish quick rapport with a customer, instill confidence and demonstrate passion in meeting and exceeding customer's expectations, including ability to identify and diffuse varying customer emotions and adapting language accordingly- Ability to control and influence the conversation sentiment to ensure a positive overall outcome at the end of the interaction as perceived by the customer.- Ability to adapt and flex style according to customer personality, culture, and profile (i.E. customers' new to technology and experienced pros alike).- Efficiently respond to a dynamic online environment; Exemplifies curiosity for campaigns and demonstrates the ability to quickly and accurately consume new product and marketing information required to effectively help the customer.- Technical knowledge: Passion for Microsoft Product and Services- Help customers Client, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end- Ability to efficiently navigate multiple open windows and monitors- Confidence and competence to stay on task in a demanding fast-paced environment- Base Experience- Experience with Microsoft Office products, especially Excel- 6 months customer support, service or sales experienceRole Relevance Common Capabilities- Education- BA/BS degree or equivalent work experience is a plus (preferably in the online advertising industry)- Preferred to complete required Microsoft Technical Certification (MCP certification) in 4-6 months- Experience- Minimum 1 year customer support or service experience for B2B roles required, 6 months customer support or service experience for B2C roles required