.**Partner Relationship Manager**:**Skylight****(Latin America & Caribbean)****Location**:Mexico - Remote (Travel required)Who You Are:**About Skylight**:Skylight supports the monitoring, control, and surveillance of suspicious behaviors that may indicate illegal fishing, pollution, trafficking, or other maritime crimes. More than 50 countries use Skylight today to monitor their waters, including navies, coast guards, police, fisheries and parks agencies. We have a large network of non-governmental, international, and commercial organizations who partner with us to support government authorities. Skylight has both a browser-based interface and an Application Programming Interface (API), making it possible to access Skylight data in other systems with a shared mission to improve maritime security and reduce fisheries crime.About the Job (Narrative):This role involves the whole cycle of partnership management from closing new prospects and kicking off projects to providing training and continued support. Travel is a prerequisite and expected to be as much as 50% of the time. Most work will be focused on Latin America and the Caribbean, but some interaction will be required to suit other time zones, particularly Seattle, WA, where our principles are based.What You'll Need:**Responsibilities and Duties**- Partner Relationship Management - The primary responsibility is ongoing support for all current partners in the Latin America and Caribbean region. Duties include:- Establish and maintain regular communication- Work with Skylight Implementation Partners to help them support our users and country partners- Proactively identify gaps in existing engagements and identify implementation or technology partners who may be able to fill those gaps, and engaging them to support the partner's success- Support user research and feedback to help drive Skylight's product evolution, working closely with the Skylight Product Managers, including scheduling focused sessions for conducting user research and gathering user feedback (e.G. about recently released features)- Inform key users when changes or updates are made to the platform- Work with the Skylight Communications team to develop case studies of Skylight use- New Partnership Development - While maintaining existing relationships is of highest priority, this role will include the development of new relationships leading to new deployments of Skylight and the expansion of Skylight's impact to new countries and agencies in the LAC region. Duties include:- Provide demos of Skylight and help the potential partner assess to suitability of Skylight to meet their needs- Conduct assessments of the support required to make the new site successful, how much impact we are likely to achieve by engaging that site based on level of impact possible, will and capacity to deliver on the potential impact and the best way for Skylight to integrate into existing processes and/or technologies of the potential partner