We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest-growing startups in travel. Backed by three leading VCs (Creandum, Northzone, and Lightrock), we are ready to push beyond following our recent €30 m Series B.
Distribusion is quickly expanding globally and looking for a** **Partner Support Agent** to join the Operations team to drive quality improvements and projects of the key partnerships.
**What you will do**:
- Handle incoming requests from partners regarding bookings with efficiency and accuracy.
- Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
- Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.
**Workplace**:
We are mainly looking for this role to be based preferably within LATAM or in Pacific Asia.
We are a remote-first company, with teams located around the Globe and our HQ office in Berlin where the team often meets in the office.
**Who you are**:
- You have experience in Customer Service
- A strong networking mentality, armed with exceptional collaboration and communication skills to forge lasting relationships with our valued partners
- You are fluent both in English and Spanish (written & spoken) and have strong communication skills
- You are excited by, and able to quickly understand new technical topics
- You are organized and structured, allowing you to simultaneously manage multiple initiatives with changing priorities and meet deadlines.
- You can collaborate across different teams and geographies
**As a plus**:
- Ideally, someone with an understanding or experience in using SQL, APIs, basic programming, automation, and ticketing systems (this is not a must, but highly appreciated!)
**What you can expect**:
- You will join a fast-paced travel tech company and take on a rapidly growing industry.
- You will take on ownership and responsibility from day one and have a direct impact on the success of the company.
- We value agility! We're constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.
- You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support, and challenge you every day!
- We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company.
**Our hiring process for this role**:
Your Talent Partner (TP) and point of contact is Laura Roulet, and the Hiring Manager (HM) is Yevgeniy Lapin.
- Do you want to work in an advanced tech environment and have an impact on millions of travelers around the globe? Come join us!_
