.Company Overview:DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit: www.Didiglobal.Com/news#LI-HybridTeam Overview:From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.Being part of the Passenger Operations Team will give you the unique opportunity to be responsible for improving and offering a solid experience to our passengers in all SSL (Spanish Speaking Latinamerica) countries, having as a main leverage product features and our internal communication channels (SMS, Mail, Push, among others). In particular, for this role you will design and implement strategies to increase passenger lifetime value through key initiatives across the region.Role Responsibilities:Analyzing large amounts of data, customer behavior, and competitive landscapes in Spanish-speaking Latin American countries to identify growth opportunities for our membership program and user's LTVA data master, proficient in Excel for data processing and analysis, and capable of writing SQL scripts and effectively communicate these insights to stakeholdersSupporting and leading the implementation of new product features in the regionCollaborating closely with various departments, including Marketing, Operations, Customer Experience, Business Intelligence, and ProductRole Qualifications:Education: Bachelor's degree in Engineering, Mathematics, Finance, Economics, Business Administration or related fields