As a **Patient Scheduling Coordinator**, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle calls and answer patient questions.Consider yourself to be a hard-worker? We offer limitless bonus potential and growth opportunities.No medical experience? No worries! We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.**T**his is a full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois****Responsibilities**:- Receive inbound retention calls from current customers in a multi-line call center environment- Accommodate scheduling needs of existing patients including future appointments- Make outgoing confirmation and follow up calls- Make outbound calls to patients to re-establish patient care- Educate customers on membership features, offerings, billing and charges to retain customer- Act with urgency to meet and resolve customers' needs and problems- Demonstrate knowledge of services- Ensure customer issue follow-up is completed on time and accurately- Builds rapport and constructive and effective relationships.- Expediently handle all problems, issues, and challenges with professionalism- Additional duties as required**The position schedule is as follows: M-F 7:00am to 5pm.****Requirements**:- Great over the phone and interpersonal skills- Awesome customer service abilities- 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration- Excellent communication skills, both written and verbal- Strong organizational, reporting, data entry, time management, and follow-up skills required- Proficient in Word, Excel, and Call Center systems- Ability to connect with people, empathize with them and offer viable solutions to their concerns- Ability to multi-task and meet critical deadlines- Experience and ability to manage through rapid and dramatic changes- Flexibility in shifts/hours- Regular, consistent and punctual attendance- Experience in medical industry is **_highly preferred_**:- **Bilingual in English and Spanish.****Benefits**- IMSS- Vacations (after the first year)- Christmas bonus- Paid Training- Weekends off- Mexican Holidays offYou will also be eligible for any additional employee benefits that the company may provide in the future.
