.Site Name: Mexico City Torre MitikahPosted Date: Nov 6 2024This role will be responsible for designing, implementing, and managing patient support programs to enhance the patient experience and improve therapy adherence for key specialty care products. This role involves close collaboration with cross-functional teams, healthcare professionals, third-party vendors, and patients to ensure that support services are delivered effectively and in compliance with GSK standards.The PSP Manager will focus on optimizing patient outcomes by managing access to therapies, education, reimbursement support, and overall patient satisfaction.Your Responsibilities:Develop and manage comprehensive patient support programs aligned with the company's therapeutic portfolio, ensuring strategic coherence across all services.Collaborate cross-functionally with internal stakeholders (e.G., marketing, access, medical affairs, regulatory, legal, compliance) to ensure program alignment with business objectives and adherence to regulatory standards (GSK corporate compliance standards and Cofepris).Identify and integrate patient needs into the design of diagnostic, monitoring, educational, financial assistance, and adherence support service.Oversee third-party vendors and partners, ensuring high-quality and compliant delivery of patient support services, including call centers, digital platforms, and financial assistance programs.Monitor and enhance patient journey touchpoints, continuously improving support services and the overall patient experience.Analyze program data and track key performance indicators (KPIs), such as patient engagement, adherence, and satisfaction, to optimize program effectiveness and report on outcomes to internal stakeholders.Why you? Basic Qualifications:Bachelor's degree in life sciences, pharmacy, healthcare administration, or a related fieldStrong experience in patient support programs, patient access, or a related role in the pharmaceutical or healthcare industry within high specialty area.Advanced EnglishExperience managing cross-functional teams and external vendors.Proven track record of developing and executing successful patient support initiatives.Soft skills: proactivity, stakeholder management, communication skills, results oriented.Preferred Qualifications:Advanced degree (MBA, MPH, PharmD) is a plusWhy GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines