.Patient Support Program Senior Manager**Category**:Market Access**Location**:Ciudad de México, Ciudad de México, MX- Are you ready for a life-changing career at Novo Nordisk Mexico?
Join us.
Novo Nordisk México, a successful affiliate and market leader that is driving change to defeat serious chronic diseases such as diabetes, obesity, and haemophilia.
Working at Novo Nordisk is never just a job, it is an opportunity to have a life-changing career - you grow professionally, and you impact the lives of our patients for better.
**The Position**- The Patient Support Program Senior Manager is responsible for managing the 'Nuevo Yo®' program and corporate and PSP call centers.
The primary role of the position is to ensure a high-quality patient experience by developing, implementing, and leading initiatives that promote patient engagement and adherence to treatment.
Will work cross-functionally with internal stakeholders, external vendors, and healthcare professionals, to ensure a successful program implementation.
**Activities and Responsibilities**- Continue to evolve the patient support program to increase patient engagement and adherence.- Manage call center operations, including corporate and patient support programs, and ensure customer service excellence.- Lead a team of educators focused on diabetes and obesity management, providing education and training to patients and healthcare professionals.- Collaborate with internal stakeholders to ensure successful program execution.- Monitor and analyze program metrics and provide recommendations for program improvement.- Being the owner of process and controls needed by regulatory, legal and compliance, pharmacovigilance and quality.
**Required Qualifications**- Bachelor's degree in Business, Management, Healthcare, Marketing, Communication, or related areas.- Fluent in oral and written English level.- Minimum 3 years of experience in Patient Support Program management.- Minimum 5 years of experience within the pharmaceutical industry.- Minimum 3 years of experience in Direct Line Management.
**Desired Qualifications**- Project Management skills and stakeholders' management.- Experience in marketing or commercial areas.- Multichannel or e-commerce experience.- Experience working with chronic diseases (diabetes, obesity, cardiology etc.).
**About the Department**- The Commercial Operations department is committed to innovate in benefit of our patients and generating value to our stakeholders.
By executing our initiatives, we want to transform the health ecosystem by improving the patient experience with our products and services through a collaborative and ethic way.- Welcome to your life-changing career.
**Working at Novo Nordisk**- At Novo Nordisk, we don't wait for change.
We drive change.
We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future