**You Lead the Way. We've Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
**How will you make an impact in this role?**
The Payments Consultant Manager act as the GMS Client Managers' single point of contact for all payments solutions requests from our Merchants. Payments solutions require Payments Consultants to be able to provide support in all stages of the life cycle of a payment transaction (authorization, submission and payments reconciliation).
American Express depends on the Payments Consulting team to enable Card acceptance, identify, and implement payment solutions (products and services) in customer-facing situations. Relationship building, communication, and problem-solving skills are important for success for these teams' roles. The PCG Manager is the liaison between the PCG team and Client Managers, our Merchants, Payments Facilitators, Acquiring Partners, and American Express technical areas that support the certification processes as well as production and operations.
The PCG Manager must also maintain deep and current knowledge about the payments services industry, market trends, new and existing technologies, products and services, and the structure of American Express and customer organizations.
This role requires an experienced and persuasive employee with experience in people management, thought leadership, analytical skills and a track record of complex problem solving, and flawless project execution.
In addition to the PCG Manager responsibilities, this position will also be responsible for the Amex standalone AMEX POS as the product manager.
Principal Responsibilities:
- Lead and develop a team of high performing employees to deliver against clear GMS goals.
- Build strong internal and external relationships to facilitate delivery of shared goals including:
- Relationship management with American Express network and Product owners/managers.
- Responsible for supporting/consulting product teams to understand the implications of a product launch considering local market payments ecosystem.
- Responsible for coordinating the efforts related with products implementation / migration / sunsetting, such as: migration of Safekey 2.1 to Safekey 2.2, Tokenization market launch, Card refresher readiness for merchant use, Online PIN design for the American Express network in Mexico, as well as wallets launch in the market.
- Partner with the merchant acquisition team to assess high yield opportunities within the merchant portfolio and establish and action plan to engage merchants and third-party acquirers.
- Develop relationship at senior-levels with clients to understand their business objectives, payment needs, current environment, and key pain-points.
- Take a consultative approach to evaluate merchant's current credit card processing environment to identify requirements, vulnerabilities, and opportunities.
- For the POS Product, the PCG Manager is accountable for:
- Amex POS product strategy
- Amex POS and Shared POS certification
- Monitor and support Amex POS BAU Operations (production, telecom, connectivity, monitoring platform & terminal management system)
- Proprietary POS software release management
- Shared POS software release management
- POS expenses, invoices, and expense management
**Minimum Qualifications**
- Understanding of emerging payment types, their success factors, benefits, and value proposition.
- Demonstrated project management and delivery skills (experienced people leader).
- Payment product management experience.
- Strong consultativ
