.799 million. That's how many lives our products touched in 2019. And while we're proud of that, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives? We believe the answers are found when curious, courageous and collaborative people like you are empowered to ask new questions, make bolder decisions and take smarter risks. We are Novartis. Join us and help reimagine medicine.- Your responsibilities:- Your responsibilities include, but are not limited to:- Provide administrative support to the implementation of processes and standards for all HR Services aspects ( services, processes, continuous improvement) and follow up inquiries on problems and requests from customers.- Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.- Perform user administration tasks (access management)- Assist in tracking service requests and troubleshoots - support the analysis of error messages and questions. -Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.- Prepare reports on the evaluation of services and processes.- Provide assistance to HR Services projects at country or BU level.**Commitment to Diversity & Inclusion**:- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._**Minimum requirements**- What you'll bring to the role:- Bachelor's Degree- 2 years of experience in the payroll area- It is required strong knowledge in Colombia payroll processes.- Intermediate English level (Desirable)- Nice to have: SAP and Global vew- Excellent organizational skills and attention to detail- Strong time management skills and the ability to meet deadlines- Competences: Action oriented, Optimizes work process, Empowers work, courage.Why Novartis?- 769 million lives were touched by Novartis medicines in 2020, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.- We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges