**Job Description Summary**:**Roles and Responsibilities**- Individuals who are responsible for the quality delivery of multiple payroll & benefit processes and service to the businesses.
Manages benefit/payroll queries from employees, managers and HRM's in a timely, and professional manner.
Correctly administers benefit/payroll processes.
Manages service delivery metrics in relation to outsourced benefits/payroll.
Includes those who lead Payroll & Benefits Service Delivery teams, and/or the operations for such teams.
Mostly used in Shared Service teams, but can be found in Business teams.- Applies general knowledge of business developed through education or past experience.
Understands how work of own team contributes to the area.- Resolves issues using established procedures.
Consults People Leader or more senior team members for issues outside of defined parameters.- Collaborates with others to solve issues.
For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
Exchanges technical information, asks questions and checks for understanding.- Handles simple data entry work requiring face value check and correction.
**Qualifications / Requirements**- Bachelor's Degree from an accredited university in Public accountant, finance or related.- This role requires basic experience in the Human Resources & Payroll and Benefits Service Delivery.- Proficiency in excel**Desired Characteristics**- English skills (written and spoken), capable of delivering business presentations in English.- Desirable Knowledge of Mexico Social Security Law.- Capable to work in multiple projects successfully and simultaneously is desirable.- Self-motivated and able to work independently and as part of a team.- Ability to maintain confidentiality of sensitive data.- Oral and written communication skills.- Analytical and Problem-Solving skills.- Detail oriented.- High Customer Service orientation and Continuous Improvement orientation.
**Additional Information**:**Relocation Assistance Provided**:No