Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
**Location**: ?Work is what you do, not where you go.?For this role, we are open to remote work and can hire anywhere in Mexico
About the opportunity
Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited of outputs, and transmitted accurately and timely.
Skills and experience we value
- Ability to manage high volume / workload to ensure service delivery are met.
- Responsible for ensuring all aspects of the payroll cycle, are processed, reconciled, audited and transmitted accurately and on time
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
- Provides customers with regular and timely incident updates
- Ability to audit pre-live and post live outputs
- Ensure accurate and timely processing of payroll impacting changes, payments and payroll processing for assigned clients
What you'll get to do
- Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards
- Meet or exceed process KPIs
- Drive customer satisfaction by providing high quality of service
- Execute corrective and preventive action plans
- Record key delivery data for metrics purposes
- Be an effective team player
- Proactively highlight risks
- Ensure that complaints are proactively escalated
What would make you really stand out
- Degree
- Experience in payroll integration, interfaces & legislative requirements
- Time Management and prioritization
- At least 2 years of work experience in a customer-facing
- Previous customer support experience
What's in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
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