.BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry. BigCommerce is the platform powering the next era of ecommerce for mid-market and enterprise brands across all online channels. With tens of thousands of merchants from retail to B2B, we're the platform behind some of the world's best websites. Our products help merchants attract, convert, and retain more customers while lowering operating costs. We are looking for a People Experience Coordinator who is people-focused, technically savvy, problem-solving, and organized to support our human resources efforts in the areas of life cycle administration, data excellence, and company culture.What You'll DoComplete tasks to support the lifecycle of employees globally, utilizing Workday and other HR systems; continually monitor processes in progress for proper completion.Create and deliver global onboarding and offboarding documentation.Ensure data integrity and accuracy by routinely auditing and correcting system data.Validation of I-9 verifications/reverifications.Problem solve issues related to business processes, working with system analysts and other HR departments to participate in solutions.Resolve and respond to employee inquiries, escalating when appropriate.Be active in the creation, maintenance, and marketing of self-service (Tier 0) tools and materials.Support office communications including updates and revisions to internal portals, e-mails, etc.Work on ad hoc and continuous improvement projects as needed.Who You Are1+ years HR administrative experience, international experience a plus.Computer proficiency and technical aptitude with the ability to utilize Google Workspace products; Sheets-wizardry a plus.Strong organizational skills, detail-oriented, and analytical.Strong verbal and written communication skills.Customer-oriented with a true desire to be of service - a passion for going above & beyond.Self-motivated, open-minded, and flexible to deal with ambiguity.Ability to practice absolute discretion and to maintain as confidential all company, departmental, and other proprietary and sensitive information.Ability to work productively in a fast-paced, team-oriented environment with a smile and a sense of humor.Knowledge of HRIS is a plus. Workday a plus.This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities
