.The **Senior Specialist, KPI Performance & Analytics**, plays a critical role within the Customer & Performance Intelligence (CPI) department. This individual will be responsible for developing, implementing, and maintaining a robust KPI framework to measure and monitor organizational performance.**Responsibilities**:- Partner with business stakeholders to identify and define relevant KPIs aligned with strategic objectives.- Design and implement effective data collection processes for KPI measurement.- Conduct in-depth data analysis to identify **trends**, variances, and areas for improvement.- Develop and maintain KPI dashboards and reports for clear and concise communication of performance insights.- Monitor KPI performance and provide timely alerts and notifications for critical deviations.- Participate in the continuous review and improvement of KPI definitions and methodologies (using Kaizen & Kaikaku principles).- Collaborate with the Service Performance and Quality Manager and other specialists to ensure data integrity and consistency across the organization.- Translate complex data analysis into actionable recommendations for enhancing operational efficiency and achieving KPI targets.- Prepare presentations and briefings to communicate data insights and recommendations to stakeholders.**Education**- Bachelor's degree in business administration, Statistics, data mining, or a related field.- Certification in SCRUM, Six Sigma, Design Thinking, or a similar performance improvement methodology a plus.**Language**: Fliuent in English is a must, Portuguese desired**Years of Experience**:- Minimum of 2-3 years of experience in performance management, business intelligence or finance related.- Analytical experience or job position.- Proven track record of successfully developing and implementing KPI frameworks.- Experience working in a cross-functional environment.**Computer Skills**:- Proficient in Microsoft 365.- Experience with data analysis tools (e.G., Excel, SQL).- Data visualization software (e.G., Tableau, Power BI). Desirable**Job Knowledge and Skills**:- Excellent analytical and problem-solving skills.- Strong attention to detail and accuracy.- Ability to work independently and manage multiple priorities effectively.- Excellent communication and presentation skills.**Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación **por género, identidad y/o expresión de género, orientación sexual, **raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición