Overview:
STATEMENT:
The IT Performance Reporting Analyst II investigates and analyzes performance management across the global Technology team. This will include monitoring and measuring key measurements for all functions in Technology as well as measurements towards our business stakeholders and external parties.
DETAILED RESPONSIBILITIES/DUTIES:
Level II
- Analyzes data and processes to identify root causes for non-performance.
- Maintains performance management cycle with regular reporting and follow up on the measurements
- Implements the tools and reports necessary to support performance management.
- Prepares communication of overall IT performance towards key stakeholders.
- Escalates any risks and issues based on performance
- Provides weekly, monthly, and quarterly reports, briefing products, and oral briefings.
- Identifies IT service Single Point of Failures, determines mitigation plans, and tracks opportunities for improvement; leveraging operational excellence processes that minimize adverse impact of incidents on the business and prevent reoccurrence
- Analyzes and reports trends, identifies non-functional and business risks/gaps associated with performance.
- Facilitates or lead discussions with Working Group members, as well as liaison with stakeholder organizations.
- Engages appropriate technical and business teams across the enterprise to assist in the resolution of problem records
- Locate and define new process improvement opportunities.
- Gain proficiency in designing functional flows, process flows and documentation standards
- Performs additional duties as assigned
SUPERVISORY RESPONSIBILITIES:
None
Job Qualifications:
QUALIFICATIONS:
**Skills**:Required
- Proficient in performance management tools
- Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy.
- Good conceptual thinking skills
- Communication skills to relay results of analysis
- Ability to build strong relationships across various functions of GTS/DO/Cyber
- Gain proficiency in designing functional flows, process flows and documentation standards
- Expert skills in MS Excel, Powerpoint
- Advanced skills in Power BI
- Proficiency in SQL
Certificates / Training:
Required
- None
**Experience**:
Level II
- 3+ years in IT performance management, reporting, and analysis
- 3+ experience in analyzing metric data to draw business-relevant conclusions and in data visualization techniques and tools
- 3+ years of demonstrated skill in preparation and maintenance of documents, procedures, and process flows.
- Preferred: programming experience, 2-3 years experience in data visualization and reporting
**Education**:
Required
- Bachelor's in computer science, risk management, or related degree
Principles & Related Competencies:
Ethical
- Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.
Leader
- Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction
Collaborative
- Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team's results; Celebrates the individual and the team; Ability to clearly communicate.
Looks Beyond Oneself
- (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.
Drives Innovation
- Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.
Delivers Change
- Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.
