**Position Title**: Personal Relationship Manager**Location**: Remote**About Us**:We are a leading provider of virtual assistant services specializing in the medical industry. We are dedicated to supporting healthcare professionals by offering top-tier administrative assistance and patient relationship management. Our mission is to enhance the efficiency and effectiveness of healthcare providers, enabling them to focus on delivering exceptional care.**Job Overview**:**Key Responsibilities**:- **Client Relationship Management**:- Serve as the main point of contact for assigned clients.- Build and maintain strong, long-lasting relationships with clients.- Understand clients' needs and objectives, and ensure our services meet their expectations.- **Client Onboarding**:- Guide new clients through the onboarding process.- Ensure all necessary documentation is completed accurately and promptly.- Provide training and support to new clients on how to utilize our services effectively.- **Communication**:- Regularly communicate with clients to provide updates, gather feedback, and address any concerns.- Conduct regular check-ins with clients to ensure their satisfaction and identify opportunities for service improvement.- **Issue Resolution**:- Handle client inquiries and resolve issues in a timely and professional manner.- Collaborate with internal teams to address and resolve client concerns.- **Reporting**:- Prepare and deliver regular reports on client satisfaction, service usage, and other relevant metrics.- Analyze client feedback and provide recommendations for service enhancements.- **Collaboration**:- Work closely with the sales, marketing, and operations teams to ensure a seamless client experience.- Participate in team meetings and contribute to the development of client relationship strategies.**Qualifications**:- **Education**: Bachelor's degree in Business, Communications, Healthcare Administration, or a related field.- **Experience**:- Proven experience in client relationship management, preferably in the medical or staffing industry.- Experience working in a virtual or remote environment is a plus.- **Skills**:- Excellent verbal and written communication skills.- Strong interpersonal skills with the ability to build rapport with clients.- Exceptional organizational and time-management abilities.- Problem-solving mindset with a proactive approach to client issues.- Proficiency in using CRM software and other relevant tools.- **Attributes**:- High level of professionalism and empathy.- Ability to work independently and as part of a team.- Strong attention to detail and accuracy.**What We Offer**:- Competitive salary- Flexible remote work environment.- Opportunities for professional growth and development.- A supportive and collaborative team culture.Tipo de puesto: Tiempo completoSueldo: $16,934.10 - $20,321.28 al mesLugar de trabajo: Empleo remoto
