**Tasks and responsibilities**- Manage a large volume of incoming and outgoing calls in a timely manner.- Follow communication scripts when addressing various topics.- Identify customer needs, clarify information, investigate each issue, and provide solutions or alternatives.- Seize opportunities to sell additional products when they arise.- Build sustainable relationships and attract customers by increasing efforts.- Maintain clear and intelligible records of all conversations in our call center database.- Attend educational seminars regularly to improve knowledge and performance levels.- Meet personal and team qualitative and quantitative goals.**Qualifications**:- High school diploma or equivalent- Previous experience in customer service or a phone-based role, ideally with experience handling a high volume of calls.- Excellent written and verbal communication skills in English- Strong organizational and multitasking abilities- Familiarity with Microsoft Office, Google Workspace, and other digital tools- Experience in one or more of the following areas is:- Finance or bookkeeping- Property management- Collections- Sales support or marketing- Professional certifications in any of the above areas are an advantage**Requirements**:- Reside in Mexico- Laptop or desktop computer you'd use to work, ensuring that it has a working camera.- Your device must have at least 8GB of RAM and run on an Intel Core i3 processor (4th generation) or higher. Additionally, it should be operating on Windows 10 or higher, or MacOS 13 or higher.- You must have an internet connection of at least 20 MB download and 5 MB upload.- You must have an enabled antivirus on your computer.**Why Join Us?**- Work remotely from anywhere in Mexico.- Join a dynamic, supportive team with opportunities for growth and professional development.- We offer full legal benefits, including IMSS, INFONAVIT, vacation days, holidays, and year-end bonus (Aguinaldo).- Additional benefits include minor medical insurance and a coupon card for various establishments after 3 months of employment.**About us**Anequim is a Mexican company founded in 2017 that hires professionals from various fields to work remotely with clients in the United States and Canada. With over 1000 Remote Professionals on its team, Anequim is a growing company that offers work-from-home opportunities to the diverse talent pool in Mexico.Pay: $13,000.00 - $19,000.00 per month**Language**:- English (required)Work Location: Remote