.Building the Future of CryptoOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different?Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products.Become a Krakenite and build the future of crypto!Proof of WorkThe TeamBy combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Phone Support team plays a strong role in our success and ability to deliver world-class support. The Phone Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Our Phone Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients' requests and ensure that their Kraken experience is something to remember.This is a fully remote role requiring English fluency, based in Brazil, Chile, Uruguay or Colombia.Spanish and French fluency are a bonus.You must be willing to work evenings and weekends.This is a temporary 6-month contract.We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets!The OpportunityClient Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care.Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings.Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken's overarching objectives.Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment.Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead.Wellness: Take care of your health through the various benefits available via our dedicated team.Equipment will be provided.Skills you should HODLSecurity and Privacy Focus: Prioritize security and privacy for Kraken and our clients
