.Global Cruises Llc, a Miami based company is looking for pier operator to support the operations or tours in cozumel.**_PIER OPERATOR JOB DESCRIPTION_****_**_- *_*Global Cruises LLC Tour Pier OperatorThe Pier operator is a key element in the operations process as his/her function involves field work and monitoring, ensuring compliance with management directives on behalf of bus drivers, hostesses, guides, and any other field personnel engaging in company business.The position is to compliment the operations process daily and inform the Operations Manager regarding operational conditions, daily issues, problems, and concerns, deficiencies that are noted in personnel performance, and areas for improvement—the goal being to ensure optimizing operations and related functions and providing superior customer service.This position is a non-exempt hourly position and reports to the Operations Manager. This position oversees:Bus DriversHostess/GuidesWorkshops Operators**_Responsibilities_**- Dispatches bus and driver every morning; ensures driver and bus are on time.- Receive the passengers at the ports and conciliate the sales number with the shoreexcursion team.- After dispatch, randomly boards buses to begin monitoring or "controlling" daily functions.- Records bus stop and rest times; maintains an accurate log of each driver at each stop.- When on buses, politely request and verify passenger tickets.- Checks in buses daily at end of shift and accompanies driver to gasoline station.- Ensures buses are clean of debris and collects miscellaneous items and trash before and after each shift.- Answers telephone and provides excellent service and accurate information with regard to inquiries about designated stops, schedules, and any other operational issue (will forward office phone to mobile).- Verifies and monitors bus drivers to ensure they stop at each designated stop; make note if a violation occurs.- The pier Operator job is not to police or initiate corrective action. He/she is to observe and report findings to Operations Manager.- Communicates bus accidents and injuries immediately to Operations Manager.- Make sure the team you will be working with arrives at the office on time.- Ensures the team has the necessary elements for each daily operation.- Coordinate and direct the parking of buses in the best way facilitating the operation and the compliance with the buses exit plan at the cruise terminal.- Performs early morning dispatching and assists with afternoon returns, as needed.- Maintains and promotes staff productivity by coaching, counseling, and monitoringemployee goals and performance**_Requirements and Skills_**- Supervisory skills- Leadership skills- The ability to establish and maintain interpersonal relationships; developing constructiveand cooperative working relationships with others- Excellent communication skills- Flexibility to adapt and react to changing conditions