Planning Advisor

Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements.To plan visits/activities in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements).To undertake a range of activities and resolve queries for internal and external clients.
This will include communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood.Assist with the RFAT process (both requesting office and receiving office) providing ample notice andcorrespondence aligned to agreed timescales, supporting the prioritisation of key accounts.Assist and guide the customer to the portal for basic customer queries.Ensure accuracy and completeness of data in BA and IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of our services.Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.Develop an understanding of Certification products, services, systems and processes and actively support knowledge transfer in this area.Liaise with and provide support to other team members, departments and offices, as may be required.Carry out tasks at the request of managers and actively contribute to team meetings and initiatives.