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**Join our SIG team **as...**Planning and Customer Service Analyst**- Manage, organize and plan customer packaging material demand by allocating the purchase orders or their forecast from their placement for production within SIG production plants to the delivery to the customer or the local stock replenishment the client, guaranteeing compliance with the established delivery dates and quantity fullfilment of materials.
Responsible for customer service metrics Fill Rate% and On time%**Key responsibilities**- Entering customer orders or demands in SAP- Checking plausibility and alignment with customer regarding the real demand (volume and timing)- Checking all customer materials within the daily routine- Reconcilement of confirmed orders in regards of production and delivery date and in case of discrepancies coordination and alignment of solution with customer, Logistics Team and Cluj Order Center Team.- Run escalation process if no agreement can be found.- Date / Order confirmation to customer, tracking and creation of order on hands and stock lists.- Active managing all customer materials updating the new designs and informing of deactiving the old versions.- Tracking of sleeves and cylinders stock and if required discussion with the customer for delivery/scrapping.- Manage the relationship with Cluj Order Center Team and other sourcing sites.- Issue goods (PBDs) in SAP.- Follow up on time materials deliveries with the Logistics team.- Responsible to report Orders Delay Status report and Open Orders report on a weekly basis in order to follow up the sleeves budget accomplishment.- Collaboration in the monthly review of the local Forecast with Sales Team- This role will support providing informations to KPI's reports and OGSM Scorecard.- Maintain the processes and policies of the ISO system.- This position is considered as backup in case of absence of any Planning and Customer Service member.- Provide adequate and timely information for good decision making to their supervisor.
**You bring these skills, experience & education**- Bachelor's degree in: Business Administration, International Business, Management or similar.- English level (B2-C1) a must- Currently linving in México, Querétaro**SIG competencies**- We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives.
If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you.
To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions.
Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives