Chubb has an opportunity for a Platform Administrator - ServiceNow who will provide support to a wide variety of technically oriented processes within the Chubb ServiceNow environment. The main function for this role will be administration and testing across the ServiceNow Platform
The ideal candidate will have a minimum of ten (10) years' experience working in IT, five (5) years of software platform administration experience, the ability to collaborate with diverse stakeholders across our enterprise and familiarity with the ServiceNow. This is a great opportunity to join our team!
This position's location is in San Pedro Garza Garcia, Nuevo Leon, Mexico, will be worked a Hybrid Work From Home scheme (3 days at the office).
As a member of our Global Technology Process Engineering Team, you will:
- Promote Chubb's Core Values and best practices
- Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions
- Participate in strategic project planning that improves operational efficiency across Global Technology Professional Services and Engineering departments
- Test end-to-end solutions to ensure the complete satisfaction of internal and external users including unit, functional, and regression testing
- Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members
- Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user's requirements
- Create and update existing technical/configuration documentation
Qualifications
- Bachelor's or master's degree preferably in Computer Science or Computer Information Systems OR equivalent experience and/or certifications
- 5+ Years as a ServiceNow Administrator or Developer
- Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience. Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages) Ability to configure flows and workflows.
- Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
- Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean, and Scrum principles
- Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
- Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks Ability to be self-directed and self-motivated with the ability to work independently.
- Ability to be self-directed and self-motivated with the ability to work independently.
- Ability to be innovative, have outside-the-box creativity and present alternative ideas functionally and technically
- Collaborative, team-oriented, and possess strong interpersonal communication skills
