.**Responsibilities**:- To lead the implementation of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience.- Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals).- Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams- Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.- Develop and maintain a customized project plan tailored to client's requirements, outlining deliverables, milestones, critical path items and actions- Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in "best practices" collateral.- Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for "on hold" and slow moving deals.- Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.- Lead meetings and coordinate activities of the cross-organizational implementation teams- Chair the Board and Steering Committee meetings with all cross-functional team leads- Maintain solid relationships with key client and internal stakeholders- Partner with the client to escalate and manage critical issues to resolution.- Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders- Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.- Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements- Ensure effective transition from project to production- Responsible for supporting the preparation of Request for Proposal responses; actively participate inprospective client presentations and demos- Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements**Qualifications**:- 5-8 years of experience- Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Excellent Leadership skills; ability to promote teambuilding and develop partnerships with other teams
