.**ABOUT ASTRAZENECA**AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we 're dedicated to being a Great Place to Work.**Who we are**:The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and result-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ's value and providing new capabilities.**Role and Responsibilities**In this role, you will be working closely with the market stakeholders, project managers, solution owners and Pod members with the following responsibilities- Handle collaborators within US region to provide excellent Customer Experience for Marketers, GAICE and Brands.- Responsible for (QA/QC) Quality Assurance & Quality Control of Omnichannel Campaigns within a well-defined SLAs and expected market timelines.- Responsible for Scheduling Campaign Health Check calls with Market stakeholders post campaign launch to identify pain points in the deployed campaigns.- Primarily Responsible for monitoring assigned US Pod campaigns in BAU and identifying issues and gaps in processes so that they are addressed by the delivery teams.- Be a Principal Liaison with relevant upstream/downstream teams for all incidents related to platform so that they are driven to completion.- Responsible for managing Reporting Dashboards comprising of key metrics to perform analysis of these incidents and maintain the SLAs of all incidents in the region.- Responsible towards identifying operational gaps in the existing ways of working and suggesting an improvement by automating redundant task to reduce human intervention thereby limiting errors.- Responsible for Audit of campaigns across channels including Sales and Reporting in collaboration with teams.- Provide Feedback to the QA Pod Leads/teams as necessary by interacting with them and resolving outstanding issues based on lessons learnt through Incident Management and documenting the same with Operational SOPs, RCAs (Root Cause Analysis) and Capability Decks.- Responsible as an SME (Subject Matter Expert) to understand all the nuances of Market with its various strategies employed into the Market Technology Stack.- As a QA Lead you will be responsible for improvements of Ways of Working (WOWs) within the Pod.- Function as the Single Point of Contact (PoC) for all incident related issues to the market stakeholders.- Drive Service Excellence for all Campaigns in collaboration with the Solution Owners/Associate Solution Owners and the respective Channel Leads