Pos Support Consultant

**Type of Employment**: Full Time**Work Location**: Mexico (remote)**Travel**: RequiredExpert Technical Support Consultant responsible for managing functional and technical activities and related to the Level 3 technical support, development, coding, configuration, maintenance (among others) of the Oracle Xstore modules and related technology.**Responsibilities**:- Provide onsite support to end-users and manage client devices in response to Incidents and Service Requests.- SW code, design, unit-test, code-review and create technical specifications/ documentation.- Handle complex data to understand and formulate problem statements.- Responsible to make every interaction with a customer an opportunity to add value and deepen the relationship.- Deliver an extraordinary technical support through costumer relationship building based and fast response.- Support POS integrations and deployments.- Liaising with team members, management, and clients to ensure the support is completed to standard.- Identifying risks and forming contingency plans as soon as possible.- Strong quantitative abilities, distinctive problem-solving and excellent analysis skills.- Owner and responsible for resolving incidents and requests- Communicate and keep affected End Users informed of progress.- Consultant expert for final customers and Skillnet Inc. Internal teams.- Ability to provide guidance and lead key technical architecture and business design sessions.**Educational Qualification**:- Bachelor's degree or comparable work experience required.- Spanish & English (must)**Experience**:- From 6 to 8 (+) years of experience- At least 2 Years of experience as onsite co-ordinator with good communication skills, maintains and build relationships with the client.- Willing to travel for long term to Mexico / Mexico City and Authorized to work in Mexico- Experience working in Xstore mobile point of sale customizations, configurations.- Operates POS peripherals, their configuration and maintenance.- Manages build generation, deployment of build, patches and POS environment maintenance.