Company Overview:
DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid
Team Overview:
Incorpórate a DIDI Call Center de Cobranza, estamos en búsqueda de talento para integrarlo al equipo de trabajo, ocupando el puesto de TEAM LEADER JR DE COBRNAZA.
Role Responsibilities:
Principales funciones:
Implementar políticas y procedimientos de los controles de cobranza.
Implementación de indicadores para el área.
Elaborar reportes. Realizar análisis y seguimiento continuo de los resultados de gestión con el propósito de identificar oportunidades de mejora.
Controlar las cuentas para identificar pagos vencidos.
Localizar a los deudores y ponerse en contacto con ellos para acordar la amortización de la deuda.
Mantener registros precisos e informar de la actividad de cobro.
Role Qualifications:
**Requisitos**:
- 2+ años de experiência y 6 meses a 1 año dentro de la misma empresa puede ser externo o interno de preferencia interno.
- Manejo de personal más 15 personas
- Conocimiento de etapas de cobranza.
- Conocimiento de producto y legal
- Conocimiento de excel.
- Preparatoria terminada
**Salario y beneficios**:
- $10,800 MXN brutos mensuales (depende de tu entrevista con el Manager)
- Bono (por desempeño de equipo e individual)
- 20 cupones de $75 MXN mensuales para usar en la aplicación de DiDi (total $1,500 MXN)
- $1,000 MXN en vales de despensa.
- 30 días de aguinaldo.
- 12 días de vacaciones.
- 50% de prima vacacional.
- Seguro de vida.
- Seguro de gastos médicos mayores (individual)
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
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