Pregnancy Care Coordinator

**Pregnancy Care Coordinator**

**Main responsibilities**:

- Coordinate pregnancy care of Surrogate mothers according to doctor's instructions.
- Take care on Pregnant Surrogates, answer their phone calls, assist them during emergencies, accompany them to the clinic if necessary
- Update intended parents with regular scans and tests of pregnant Surrogates
- Show exceptional customer service to intended parents and assist them throughout the entire pregnancy, keep them well informed and sent medical reports after carefully reviewing them first.
- Update Pregnancy Care module of Intranet System on a weekly/ daily basis.
- Coordinate payments: Prepare invoices according to payment Annex and make sure payments are collected according to set deadlines.
- Coordinate baby delivery, coordinate maternity hospital Bills.
- Collect testimonials, google reviews and family photos, video testimonials for marketing purpose (very important).
- Show exceptional customer service to Surrogate mothers to ensure they are well supported during the pregnancy in spite of their different personalities and characteristic.
- Collect Pregnant Surrogate Mother's Video testimonials once/ twice a month.
- Be open and flexible towards constructive criticism. Be open and constructive towards patient negative feedbacks.
- Be always ready to run extra miles for patients as well as for Surrogate mothers.
- Any other responsibilities assigned by the Manager.

**Skills/other requirements**
- Fluency in English
- Excellent communication skills which makes sure patients and surrogates feel not only guidance but genuine care, warmth and support.
- Excellent problem solving and customer service skills

**Salary**: $18,000.00 - $20,000.00 per month

Ability to commute/relocate:

- Cancún, QRoo.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person