Applicants are required to read, write, and speak the following languages: English
**Role**: Site Reliability Engineer
**Location**: Guadalajara preferred
**Who are we looking for?**
**Roles and Responsibilities**
- Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production
- Participate in a follow-the-sun model for 24x7 support of Oracle Analytics services
- Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis
- Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats
- Document various processes & runbooks; update existing processes
- Execute, with excellence, delivery of interim patches and hotfixes as required
- Work with various teams to take ownership of and resolve service failure/outages.
- Monitor metrics and develop ways to improve the CI and CD tools utilized by the team
- Follow all best practices and procedures as established by the company
- Mentor and train other engineers and seek to continually improve processes
- Other duties as assigned
- A BS or MS in Computer Science, or equivalent
- Knowledge of Oracle Analytics server, BI publisher, Oracle Analytics Cloud experience required.
- Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes
- Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.
- Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts
- Python, Ansible and other cloud Development skills are a plus
- Producing documentation in support of developed work (KBs, run books, help guides)
- Utilizing agile methodologies
- Communicating effectively in a team environment
- Working with remote, global teams as well as individuals
- Working independently and in a self-directed manner
- Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned.
- 5+ years of experience of running large scale customer facing W eb Applications.
- Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.
- Programming and scripting languages (Python, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)
- Using CI/CD scripting tools such as Ansible, Puppet, or Chef
- Oracle database, Oracle Autonomous DB, MySQL (experience with MS SQL and/or NoSQL is a plus).
- Experience in REST API design and development using java technologies.
- Issue tracking and collaboration (Jira and Confluence).