.Drives customer satisfaction by representing Microsoft to senior customer stakeholders reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries. Drives project initiation for projects of high complexity by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures with delivery team. Leads contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Develops detailed project management plan to drive predictable delivery for large and/or complex projects, leveraging expertise and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Orchestrates and oversees a broad range of project metrics on large, complex projects with high visibility. Proactively manages risks and issues within and across large, complex projects leveraging previous experience and subject matter expertise to evaluate trends in risks and optimize mitigation strategies. Ensures timely completion and quality of deliverables and tracking of agreed upon metrics for large, complex projects. Manages communications with senior stakeholders on project health, issues, and financial performance for large and/or complex deals throughout entire project.ResponsibilitiesRelationship DevelopmentDrives customer satisfaction by representing Microsoft to senior customer stakeholders (e.G., Chief Executive-level), reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries. Manages expectations with a high level of political sensitivity by anticipating customer reactions, interpreting small signals, and taking proactive steps accordingly. Oversees the creation of Success Expectations and customer and partner experience (CPE).Engages with senior internal and external stakeholders (e.G., Chief Executive-level executives) as a peer with subject matter expertise. Prevents and manages escalated situations through strategic and targeted communications with senior stakeholders and delivers difficult messages as needed. Establishes governance to influence customer decision making and diffuses situations in escalations as needed.Adheres to project compliance standards (e.G., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.G., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others. ClosureDrives timely project closure by ensuring completion of project sign off tasks (e.G