.The Principal Consultant directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process. Leads meetings with customers/partners to identify business needs and create a vision. Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS). Provides oversight and leadership on work streams or a partner team to implement solutions across domains. Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders as needed. Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption. Drives opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.ResponsibilitiesTechnical DeliveryFollows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Assesses technical and business risks in programs and develops mitigations. Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).Provides oversight and leadership on work streams or a partner team to implement solutions. Follows Industry Solutions processes in the implementation process and aligns solutions with the intent of the architecture and meeting customer/partner business goals.Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.G., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed