Job Description This position is for remote customer support of Oracle Linux (https://www.oracle.com/linux) on Oracle Cloud (https://cloud.oracle.com/iaas) and/or on-premise. The team's primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux family of products, working in partnership with Cloud Operations team, customers, other support teams and developers. The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers.
Required Qualifications/Skills 5+ years of relevant industry work experienceCaring attitudeGood customer interaction and communication skills.Strong listening skills.Strong analytical and troubleshooting skillsStrong written and verbal communication skills in EnglishCustomer focused with a pro-active and responsive approachSelf-learningKnowledge of Oracle Linux, RedHat, CentOS, SUSE/SLES, Ubuntu and/or other Linux platformsExperience managing and troubleshooting Linux servers in production settingsGood knowledge of Linux networking (network services, samba, NFS, SSH, NTP, configuration, bonding, VLANs, tuning, general diagnostics)Good system diagnosis skills (kdump, vmstat, sar, iostat, mpstat, loadavg, /proc filesystem)Familiarity with systemd, kernel modules, sudo, user managementGeneral exposure to Linux storage components (mpath/multipathing, md, LVM, filesystems)Linux package management (rpm, yum/dnf)Additional Qualifications/Skills Empathic awarenessGood negotiation skillsAbility to express and describe complex situations in a simple and effective wayAbility to summarize a detailed conversation in a brief and clear wayDecision making in ambiguous situationsExcellent system-level debugging skills (dtrace, systemtap, BPF, module debugging, debugfs, sysfs, vmcore analysis)Excellent knowledge of the Linux OS internals (syscalls, kernel threads, memory management, slabcache, hugepages, OOM, run queues), particularly networking (sockets, buffers, windowing)Experience in diagnosing network configuration issues and network performance (ifconfig, ip, BPF, netstat, ss, TCP, UDP, tuning, routing, traceroute)Sound experience in network packet analysis and troubleshooting (tcpdump, wireshark etc.)Good exposure to Linux authentication (pam.d, openldap etc.)General Linux security awareness (SELinux)Knowledge and experience with IPSec, SWAN, DHCP, NAT, IPv6, Firewall technologies (iptables/firewalld)Knowledge of network routing protocols (e.g. BGP, RIPv2, OSPF)Experience with enterprise grade storage systems (SAN, NAS, RAID)Filesystem diagnosis and troubleshooting (ext4, btrfs, xfs, ocfs2 etc.)Experience with Linux storage management (dm, mpath, udev, LVM)Knowledge with XWindows, Linux desktop GUI (KDE, Gnome etc.)Linux printing (PPD, CUPS)Experience with Linux server clustering (Corosync/Pacemaker, RHCS, Oracle Clusterware)Experience with Virtualization and Cloud (Public or Private) InfrastructuresExperience in Azure or AWS based Cloud Architecture and migration is a plusExperience working on remote management systems like ILOM, IMM, DRAC etc.Experience working in Linux containers (Docker, LXC, Kata) and orchestration technologies (Kubernetes) (Cloud Native)Career Level - IC4
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