The Expedite Specialist will be responsible for facilitating traffic coordination required by Expedites in a cost-efficient manner. This role ensures compliance with company policies and procedures along with all regulatory guidelines and requirements to ensure accurate and effective processing of the daily requirements of operations for Expedites.
Key Responsibilities:Responsible for tracking, data input, and reporting of key performance measures, as assigned by Operations leadership.Understand company objectives and protect the company's business interests.Track and trace shipments throughout the life cycle of shipment; resolve any issues or concerns with a shipment.Proactively communicate with customers on the status of their shipments.Knowledgeable and daily use of TMS (transportation software); ensure all information in TMS is timely and accurate.Knowledgeable on charter, hand carry, & ground expedites flows.Ability to bid and dispatch shipments and occasionally train any team member on handling shipments from pickup, bookings, documentation and tracing of cargo to the final destination.Knowledgeable of brokerage services (customs).Follow company's procedures and best practices for e-mail management and other mediums such as Microsoft Teams under the shared team guidelines.Identify and report any continual improvement initiatives to enhance the performance of the position, team, and company.Use problem-solving and customer service skills to resolve any issues or concerns regarding any shipment.Provide exceptional and timely customer service by proactively informing clients of the status of their shipments. Maintain clear verbal and written communication with clients.Communicate effectively with customers, suppliers, carriers, and internal personnel.Attend team meetings to review weekly performance, concerns, and improvements.Attend cross-functional training with other team members to support PTO coverage.Education & Experience:High school diploma required.Strong knowledge of the transportation industry, including charter, hand carry, and ground expedites flows.Knowledge of brokerage services.Knowledge of specialized transportation software.
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