Problem Analyst (Jr.)

Execution of Problem Management process tasks in adherence with global and local requirements.- Coordination and management of Problem Management process activities across the global factory and with external suppliers to agreed global and local SLAs.- Escalation of risks and issues to the Problem Management Regional Process Owner.- Supporting Problem Management reporting (KPIs and customer SLAs).- Assists the Problem Management Global and Regional Process Owners in driving Service management best-practice and ITIL process standardization.- Assists the Problem Management Global and Regional Process Owner in identifying and planning for Problem Management process improvement projects.- Drives implementation of standard execution of the Problem Management processTipo de puesto: Tiempo completoSalario: $30,000.00 - $35,000.00 al mesBeneficios:- Caja de ahorro- Vales de restauranteHorario:- Turno de 10 horas- Turno matutino