Problem Coordinator

.What You'll DoAs a Problem Coordinator, you will manage problem cases and tasks targeted to identifying the root cause of failures in in ITIL Service 4 P's - Product, Process, People and Partners. You will work closely with the Product Support Teams and Critical Support Office Technical Incident Managers to drive thorough post-mortem reviews and capture corrective actions to address the core issues. You will develop and maintain a working knowledge problem solving methodology as well as technical knowledge for troubleshooting Teradata hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.Who You'll Work WithThe Teradata GSO is a 24x7 high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems. We also conduct post-mortem reviews and root cause analysis (RCA) to drive continuous improvement and avoid recurrence of critical issues. The Problem Coordinator plays an integral role in ensuring the processing the RCA and subsequent corrective actions.Excellent oral and written communications skills in English.BA/BS in Computer Science or equivalent experience.3-5 years of Technical Support related experience