.There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before in our 175-year history. Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.**Title**:Problem Resolution Specialist**Primary Location**:Mexico (MX) - Coahuila JD Shared Svcs-Ramos Component**Function**:Customer & Product SupportJohn Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company's portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it's been replaced withan image of acceleration, swift progress, and innovative leaping toward the company's 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere's ongoing investment in emerging markets.**Main Responsibilities**:**What Skills You Need**:- Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.- Under the framework of established processes, takes a lead role in analyzing data from multiple sources within and outside Deere and works through cross-functional teams to resolve technical problems on new products. May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners. In a factory environment, under direction, may be responsible for Product Improvement Program (PIP) development and implementation.- Provides feedback regarding product performance, deficiencies and customer requirements. This may include maintenance of reporting and monitoring tools and participation in Product Development Process (PDP) and/or Early Detection Problem Resolution (EDPR) teams. May track competitive activity.- May develop Parts and Service Programs and pricing strategies.- Adapts, develops and delivers technical training for complex products, services or initiatives for field teams and channel partners. May monitor results and identify gaps.- Under direction and utilizing the established processes may be responsible for identifying requirements for publications; and liaison with publications groups.- May travel to the field to provide problem resolution on complex problems