Important:Seguros Confie in Tijuana is Hiring Claims RepresentativesWe are a leading national insurance distributor with over 700 locations in the U.S. Our corporate office in Tijuana, Mexico, employs more than 1,700 associates committed to delivering top-tier customer service and support across our many insurance brands.Be the Voice of Support - Join Us as a Claims Intake Specialist!Are you ready to be the first line of defense in helping customers solve their problems? As a Claims Intake Specialist, you'll be handling calls and processing claims, making a real impact from the moment you pick up the phone.What will you do?- Be the first to act: When an incident happens, you'll be the calming voice that takes the crucial first steps, collecting important details and setting the stage for resolution.- Guide customers with confidence: You're the trusted expert who gathers essential information, ensuring a smooth claims process from start to finish.- Make a difference every day: Each call gives you the opportunity to bring relief and support to someone in need.Why this role is exciting?- Fast-paced and dynamic: Every call is different, keeping you sharp and engaged!- Impact lives in real-time: You'll be helping customers through some of their toughest moments with care and empathy.- Growth opportunities: Build your career with us, as this role opens doors to advancement and new challenges.Ready to make an impact, one call at a time? Join us and be the person customers rely on when it matters most!Schedule:Training: Monday to Friday, 8:00 AM to 5:40 PMOperations: 9:00 am to 7:00 pm Sunday and Tursday Off (The operating schedule rotates each week, with the day off alternating between Saturday, Friday, or Thursday)**Requirements**:- Proficiency in both English and Spanish (B2 level)- Basic computer and typing skills- Must have valid Mexican documents- Call Center or Claims-related experience is preferredWe Offer:Standard Benefits:Christmas Bonus (Aguinaldo)Profit Sharing (Utilidades)Paid Vacation DaysVacation PremiumDeath Benefit FundPaid Paternity LeavePaid Marriage LeaveWeekly payroll via direct deposit with Banco SantanderAdditional Perks:Paid Training (with Bonus)Productivity BonusReferral BonusAdditional Paid Days OffPrivate Medical Insurance for you and your familyINFONAVIT/FONACOT Federal Housing Credit ProgramIMSS Health ServicesSavings Fund & Voluntary Savings PlanRewards and Recognition ProgramOpportunities for career growth within the companyEmployee Discounts on tuition with local universitiesDiscounts with participating local businessesConvenient location with access to public transportationWork Location: On-siteEducation Level: BasicMain Responsibility: Claims