.The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders, we have been able to consolidate as technology innovators, market disrupters, and profit generators for our customers.Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion while increasing our customer satisfaction and brand loyalty. This area works collaboratively with the Sales Organization, Business Management, Services, and many other key stakeholders, driving operational excellence and managing business continuity risks.Job DescriptionApplies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Accountable for the AMS/Guadalajara Sales Operations processes, analysis, performance improvements, statistical and financial metrics. Serves as a technical liaison between the organization's teams, stakeholders, and vendors. Exercises independent judgment by acting as a team or project leader providing direction to team activities. Facilitates information validation and team decision-making processes working collaboratively with management, stakeholders, and 3rd Party Vendor leaders within generally defined policies and practices to identify and select solutions. Focused on research, analyzing, validating, and documenting business requirements, ensuring that those requirements clearly reflect true business needs, representing all Sales Operations areas and stakeholders. Translates business needs into system/application requirements and project components to help determine solutions to business problems.Responsibilities:Collaborate and work closely with management and team members of our GDL Sales Operations Team to define & recommend necessary process and training implementations/adjustments.Collaborate with other regional focal points and the WW team to leverage best practices, implement necessary metrics and Key Performance Indicators and its proper monitoring.Identify areas of opportunity within the business activities performed; provide guidance on process improvements and recommend changes accomplishing work and achieving objectives.Identify and comply with procedural changes within the organization to achieve the highest level of operational excellence.Act as liaison between Management and other business process & analytics roles to simplify and standardize processes with accuracy.Comply with procedural/audit/records retention policies.Drive any process optimization needs and quality assurance aligned to new system or process implementations.Document requirements and translate into proper system requirements specifications using high-maturity methods and tools
