Process Associate- Customer Service- Cd. Juarez

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.**

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**Responsibilities**:**_ _**
- Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
- ** **Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.

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- ** **Outbound calls regarding collections and payment process.

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- ** **Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.

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- ** **Register all cases, inquiries, and calls in the tracking tool.**

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**Qualifications we seek in you!**:**_ _**Minimum Qualifications / Skills**_ _**
- Previous experience in Customer Service. / Advanced English

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- ** **Schedule availability.

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- ** **Be a team player with problem-solving attitude**

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Job_**_Process Associate_

**_ Primary Location_**_Mexico-Cd. Juarez_

**_ Schedule_**_Full-time_

**_ Education Level_**_Other_

**_ Job Posting_**_Nov 14, 2024, 9:40:01 AM_

**_ Unposting Date_**_Jan 13, 2025, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_