Process Associate - Customer Service - Cd. JuarezGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Process Associate, Customer Service!Responsibilities:Responsible for making calls to different service providers in the United States to process payments on behalf of customers.Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.Outbound calls regarding collections and payment process.Follow up on incidents from the time it is reported until successful closure; document ticket status and follow up.Register all cases, inquiries, and calls in the tracking tool.Qualifications we seek in you!Minimum Qualifications / Skills:Previous experience in Customer Service.Advanced English proficiency to communicate in emails and calls.Schedule availability.Be a team player with a problem-solving attitude.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.#J-18808-Ljbffr