Process Associate- Customer Service- Cd. Juarez, Mexico

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of[Process Associate], [Customer Service]!
Responsibilities Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
·Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.·Outbound calls regarding collections and payment process.·Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.·Register all cases, inquiries, and calls in the tracking tool.
Qualifications we seek in you!Minimum Qualifications / Skills Previous experience in Customer Service.
/ Advanced English ·Proficient English to communicate on emails and calls.·Schedule availability.·Be a team player with problem-solving attitude